Guarantee, Shipping And Ordering Information

Here you'll find answers to our most frequently asked guarantee, shipping and ordering questions.  

• How soon will my order come?
  You can expect to receive your US order within 4 - 8 business days of placing it; please allow up to 15 business days for international orders.  Please note that business days do not include weekends or holidays.  If you need your shoes sooner than our 4 - 8 business day shipping window, please choose one of our express options.
    
• Can I get Rush Shipping?
  Two Business Day Air shipping is available for same day shipping for US orders placed via the Internet by 7am Eastern time, Monday through Friday.  Orders placed after that time will ship the next business day. Express orders cannot be shipped to Hawaii, Alaska, Puerto Rico, or PO Boxes.  Please note that we cannot provide Rush Shipping on orders of more than 3 pairs; orders over 3 pair will be shipped and charged via standard 4 - 8 business day shipping.  We are not able to offer international rush shipping at this time.
   
• What are your shipping fees?
  Standard US shipping is $7.95 for the first item; add $2.50 for each additional item.  Two Business Day Air shipping is $20 for the first item; add $3 for each additional item. 
  Standard international shipping is $20 for the first item; add $6 for each additional item (please note that international shipping fees apply to postage only; you are responsible for any customs fees collected by your government.)
  
      
• What if they don't fit, or I just don't like them?
  Just return your shoes unworn, postmarked within 30 days of delivery for a full return or exchange. Please note that shipping fees are not refundable. You will receive a Return Procedures form with your order; just fill it out and return it to the address on the form. Be sure to try your shoes on carpet while wearing hosiery, as shoes with any markings on the sole or with "toe marks" cannot be returned.  Please note that claims for defective merchandise must be made within 15 days of delivery. 
   
• I can't find my Return form!
  No problem -- just click this link for a printable on-line RETURN PROCEDURES FORM.
    
• Is there a restocking fee?
  There is never a "restocking fee" for items returned within the guarantee limits.  Please note that shoes must be returned unworn in original boxes, and shoe boxes must not be taped and used as shipping boxes.   
    
• Do you carry half sizes?  Are your shoes true to size?
  All of our shoes and boots are available in both full and half sizes, as indicated on each product page.  For instance, a size selection of "6 - 10, 11" means that full and half sizes are available from size 6 through size 9 1/2 -- sizes 10, 11 and 12 are not available in half sizes.  Our shoes run true to size; just order the size that you normally wear in a dress pump.  If you fall between sizes, it's best to opt for the larger size!
   

Thank you for shopping at Evening Shoes.com!