Guarantee, Shipping And Ordering Information

Here you'll find answers to our most frequently asked guarantee, shipping and ordering questions.  

• How soon will my order come?
  All US orders ship within 24 business hours, and you can expect to receive your US order within 3 - 7 business days of placing it.  Please allow up to 15 business days for international orders.  Please note that business days do not include weekends or holidays.  If you need your shoes sooner than our 3 - 7 business day shipping window, please choose our 2nd Business Day express option.
    
• Can I get Rush Shipping?
  Two Business Day Air and Three Business Day Select shipping are available for same day shipping for US orders placed via the Internet by 7am Eastern time, Monday through Friday.  Orders placed after that time will ship the next business day. Express orders cannot be shipped to Hawaii, Alaska, Puerto Rico, FPO, APO  or PO Boxes.   We are not able to offer international rush shipping at this time.
   
• What are your shipping fees?
  Standard US shipping is $4.95 for the first item; add $1.50 for each additional item.  3 Business Day Select shipping is $9.95 for the first item; add $2 for each additional item.  2 Business Day Air shipping is $19.95 for the first item; add $3 for each additional item.  3 Business Day Select and 2 Business Day Air orders must be placed by 7am Eastern time for same day shipping; orders placed after that time will ship the next business day.  If your package is returned to us by UPS as Refused or Undeliverable, a $12 return-ship fee will be deducted from your refund.
  Standard international shipping is $21.95 for the first item; add $6 for each additional item.  Please note that shipping charges for international orders will be corrected to reflect our standard international fees if you incorrectly select a US shipping method.  (Please note that international shipping fees apply to postage only; you are responsible for any customs fees collected by your government.)
      
• What if they don't fit, or I just don't like them?
  Just click this link for a printable on-line RETURN PROCEDURES FORM and return your shoes unworn, postmarked within 30 days of delivery for a full return or exchange. We are able to process refunds only to the credit card used for your initial purchase.  We offer free shipping for exchanges of US orders; international exchanges are shipped at a reduced fee of $10 (charged to the credit card used for your initial purchase.)  Please note that shipping fees are not refundable.  Be sure to try your shoes on carpet while wearing hosiery, as shoes with any markings on the sole or with "toe marks" cannot be returned.  Please note that claims for defective merchandise must be made within 15 days of delivery.   Shoes postmarked for return more than 30 days after delivery are not eligible for refund.  Please be kind to our environment and use the same shipping box we send you as your return shipping box!
     
• Is there a restocking fee?
  There is never a "restocking fee" for items returned within our 30 day guarantee limit.  Items returned beyond guarantee limit are refunded or returned at our discretion, and if refunded, subject to 20% fee.  Please note that shoes must be returned unworn in original boxes, and shoe boxes must not be taped and used as shipping boxes.  A 10% fee applies to returns sent without shipping box. 
    
• Do you carry half sizes?  Are your shoes true to size?
  All of our shoes and boots are available in both full and half sizes, as indicated on each product page.  For instance, a size selection of "6 - 10, 11" means that full and half sizes are available from size 6 through size 9 1/2 -- sizes 10, 11 and 12 are not available in half sizes.  Our shoes run true to size; just order the size that you normally wear in a dress pump.  If you fall between sizes, it's best to opt for the larger size!
   

Thank you for shopping at Evening Shoes.com!